Updated: February 2024
Date of next review: February 2025
Introduction
In order to run our business, we collect information about the people with whom we work. These are known as ‘data subjects’ and may include shareholders, directors, employees, customers or suppliers, current, past and prospective.
This personal information is handled according to the requirements of the General Data Protection Regulation (Regulation (EU) 2016/679) (“GDPR”), the Privacy and Electronic Communications Regulations (“PECR”) and all related UK regulations (collectively known as “DP Laws”) in the course of complying with our obligations as an employer and/or dealing with issues arising from the provision of goods and services to the public. The Act gives certain rights to people whose ‘personal data’ we may hold. We consider that the secure and ethical treatment of personal data is integral to our successful operations and to maintaining the trust of the persons we deal with.
WCF Ltd is registered to process personal data and is named as the Data Controller under the register kept by the Information Commissioner.
WCF Ltd have privacy policies for all its data subjects which are published online and provided to data subjects in the appropriate manner. We also have detailed policies for each category of subject intended to help our employees process this personal data in accordance with the requirements of the DP Laws and provide periodic training to help them fulfil their roles in respect of personal data.
Information covered by DP Laws
The Act uses the term ‘personal data’ which essentially means any recorded information held by us and from which a living individual can be identified. It will include a variety of information including names, billing and delivery addresses, telephone numbers, e-mail addresses and other personal details, including digital information such as social media metadata and IP address.
iii. adequate, relevant and limited to what is necessary for the purpose for which it is processed;
iv. accurate, kept up to date and, where it is inaccurate, erased or rectified without delay;
v. kept in a form that permits identification of data subjects for no longer than is necessary for the purposes for which that personal data is being processed;
vi. processed in a manner that ensures appropriate security, including protection against unauthorised and against accidental loss, destruction or damage;
vii. processed in accordance with the rights of data subjects under the GDPR; and
viii. not be transferred outside of the European Economic Area except where specific conditions are met.
Lawful Basis
WCF relies on one of the following as the legal basis on which it processes personal data:
i. Where it is necessary for the performance of our contract;
iii. Where it is necessary for the purposes of WCF’s legitimate business interests; and in some cases
iv. Where the data subject has given their consent for the processing of their personal data
ii. Where it is needed in the public interest.
Individual' Rights
Data subjects have other rights under DP Laws in relation to their personal data. This includes:
i. the right to request that we rectify, or erase information held about them without undue delay (“right to be forgotten”);
ii. the right to ask us to limit the processing of this information;
iii. the right (if we are processing information based on consent, such as for marketing purposes) to withdraw such consent;
iv. the right to object to certain processing of personal information (including the right to object to processing of personal data for direct marketing purposes at any time); and
v. the right to obtain and re-use their data (i.e. ask us to move, copy or transfer it to another organisation).
All data subjects have the right at any time to request to see personal information held about them either digitally or on file. All such requests must be in writing and should be forwarded immediately to our Company Secretary Pam Murray at Crawhall, Brampton, Cumbria, CA8 1TN or pam.murray@wcf.co.uk. We have 30 working days to respond to the request and provide data subjects with a copy of all the relevant personal information we hold about them. Where we are unable to provide the data this will be clearly communicated.
Our Commitment
We are committed to taking all reasonable steps and measures to ensure that:
Jo L. Ritzema
Managing Director
Phil J. Murray
Deputy Managing Director
February 2024
With our domestic services to homeowners, bulk fuel solutions for farms and businesses, and local village buying groups with thousands of members across Lincolnshire, Nottinghamshire, Yorkshire, Norfolk, and the East Midlands, WCF Chandlers ensures you never run out of essential fuels.
Whether you need home heating oil, agricultural diesel, or commercial fuels, we've got you covered. Across all our depots, we are committed to providing you with exceptional value and exceeding expectations with our award-winning service. Whether you're looking for affordable heating oil for your boiler, or bulk fuel supplies for your farm or business, we have the right solution for you. We also offer local Village Buying Groups, allowing you to benefit from more competitive prices by grouping deliveries in your area. With thousands of members, our buying groups reduce distribution costs, and we pass those savings directly to you.
We can even manage your fuel levels with WCF Chandlers Tank Smart Monitoring service. Plus, if you want to spread the cost of your domestic heating oil, explore our helpful Payment Plans, where we can offer you the best available price.
